FAQ's

FAQ's

  1. How does personalization work?
    It is easy: choose the product you love, upload your photo and add any requested text on the product page, then complete checkout. We will handkraft your made-to-order item and ship it within 5 business days.
  2.  What kind of photo should I upload?
    For the best result, choose a clear, well-lit photo in JPG or PNG format. Avoid screenshots, blurry images, heavy filters, or photos where the subject is very small or partly cut off.
  3. Will I approve a proof before my item is made?
    Proof approval is not currently listed as a standard step for every personalized product. If a proof is included, the product page or a follow-up message will explain the process; if you would like to request one, email support@handkraftedhappiness.com before ordering.
  4. Can I change my photo or personalization after ordering?
    Please email support@handkraftedhappiness.com as soon as possible with your order details and requested change. Personalized orders have a 24-hour cancellation window, and changes may not be possible once production has begun.
  5. How long will it take to make my order?
    Each item is handmade and made to order. Your order will ship within 5 business days, and you will receive tracking by email once it is on the way.
  6. How long does shipping take?
    The 5-business-day timeframe covers production before your order ships. Delivery time begins after shipment and can vary by destination and carrier; use the emailed tracking information for the latest delivery updates.
  7. Where do you ship?
    The shipping destinations currently available will appear during checkout. Enter the
    recipient's address to confirm whether delivery is available and to view the shipping options offered for that order.
  8. Can I send an order directly to the gift recipient?
    Yes - enter the recipient's name and address as the shipping address during checkout. Double-check every detail before placing the order so tracking and delivery go to the right destination
  9. Can I add a gift note?
    If a gift-note field appears at checkout, add your message there. If you do not see one, email support@handkraftedhappiness.com as soon as you order to ask whether a note can be included; gift notes are not guaranteed unless confirmed.
  10. Can I return, exchange, or cancel a personalized item?
    Our return window is 30 days, and personalized orders have a 24-hour cancellation window. Because custom work begins quickly, email us right away; eligibility after production will be reviewed under the current return policy.
  11. What should I do if my item arrives damaged?
    Email support@handkraftedhappiness.com with your order details and clear photos of the item and packaging. Orders are insured up to $200, and we will review the information and explain the next steps.
  12. How can I contact Handkrafted Happiness?
    Email us at support@handkraftedhappiness.com and include your order number when possible. We will reply as soon as we can; for time-sensitive changes to a personalized order, contact us within 24 hours of purchase.
  13. How can I pay?
    Available payment methods include Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Venmo, and Meta Pay